Snapshots from real roof assessments across Wellington and the Hutt, the kind of thing we find, and why it mattered.
A two-storey decramastic-tile roof had been leaking since a storm, and earlier repair attempts hadn't found the source. The top roof was too steep to access safely, so we flew it, documenting the condition, the patch repairs already up there, and an honest read on the likely source and what confirming it would take. The owner got a clear picture and the written summary to put to their insurer.
After a storm, a homeowner had been told by another roofer they needed a full re-roof, and wanted a proper look before committing to that. A drone inspection and photos showed the leak was a targeted fix at the ridge, not a whole-roof replacement, and gave them documented findings to put to their insurer. Now and then the answer is that less work is needed, not more.
An older decramastic (pressed-metal) tile roof was leaking around the dormer and valley after severe weather. We documented the likely source, the access a repair would need, and the scope, the detail the insurer's assessor needed to progress the claim, written in plain language rather than roofing jargon.
A steep, multi-section roof documented for insurance: concrete tile plus flat butynol and steel areas. Flown by drone for the hard-to-reach parts, the assessment cut past the cosmetic (flaking paint, moss) to what counts. The real issues were a rusted, awkward-to-access steel section near the driveway worth replacing, and a garage roof still held with old nails. A plain act-now versus keep-an-eye-on list.
A council process needed a roof-condition report on a home's butynol-lined internal gutters. We assessed the visible membrane sections by drone, documented their condition with clear notes on what we could and couldn't see, and delivered exactly the report the process required, without turning it into an invasive, tiles-up job.
A buyer mid-purchase needed an honest read on a 1939 character home's original tile roof, was it a repair job or a replacement? We assessed the tiles' real condition, durable underneath, but worn and uncoated in places, and laid out repair-versus-replace plainly, so they could make the call (and the case) before going unconditional.
A home went on the market and the building report flagged high moisture readings on the roof. With buyers circling, the owner wanted answers fast. A drone assessment of the high concrete-tile roof gave them, and their buyers, a clear read on the roof's actual condition before offers landed, so it didn't become a renegotiation surprise.
Water was coming in through the bathroom light fitting, on an old corrugated-steel roof three storeys up, too tall to ladder safely. The drone got eyes on every surface, traced the likely leak path, and documented the roof's condition and age, so the owner had photos and findings to take to their insurer instead of a guess.
A storm leak, a claim lodged, and an insurer that, in the owner's words, "didn't want to know." Because we'd already documented the roof honestly, the owner wasn't starting from scratch when the decline landed, they had a clear, dated record and two straight options: a full, warrantied repair, or a lower-cost, best-effort fix with the trade-off spelled out plainly. They chose what suited their budget and got the leak sorted. When the insurer walks away you've still got a roof to fix, and you still deserve honest, no-spin options.
A shared membrane roof on an older unit block had been leaking into more than one flat, and it was stuck: the roofer said it was a plumbing problem, the plumber said it needed a roofing specialist, and nothing got done. One paid specialist assessment of the membrane settled it, what was actually failing, what it would take to fix, and clear options the body corporate could act on. Sometimes the most useful thing an assessment does is end the finger-pointing.
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