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How we work

From enquiry to assessment letter, with no surprises along the way.

We keep the process deliberately simple. Five steps, fixed price up front, clear timing, and a written letter at the end.

The process

Five steps. No mystery.

Every Aerial Assess job runs through the same process, whether it's a pre-purchase inspection on a Karori villa or a commercial flat-roof assessment in Petone. Same structure, scoped to the property.

1
Five minutes

Get in touch

Send an enquiry through the website form or call 022 058 7070. Tell us the property address, what you need (pre-purchase, pre-sale, insurance, leak, drone-only, etc.), and any deadlines you're working to. The more we know up front, the better the quote.

2
A phone call

We call you back

We get back to you as quickly as we can. We talk through what you need, ask a few questions about the property, and give you a fixed price up front. The price we quote is the price you pay. If you're happy, we book a time for the site visit.

3
About an hour on site

We come out and inspect

We attend the property and inspect the visible and accessible roof areas up close. Where a roof is too steep, too high or too fragile to reach safely, we use drone access to capture detail of every visible surface. We photograph everything relevant and take notes. If you'd like to be there, say so when you book, many clients do.

4
After the visit

We send the assessment letter

You receive a written assessment letter by email. It includes photographs of the key roof areas, our observations, and practical comments on anything worth knowing about. You can forward it to your lawyer, insurer, or vendor as needed. We're happy to talk through any questions over the phone afterwards.

+
Optional

Pricing for any work that's needed

If the assessment flags something worth doing, just ask and we can arrange pricing through a Wellington roofing business we work with. Completely optional, no obligation, and the assessment fee doesn't change either way. You can take the assessment letter to any roofer of your choice.

What this process is not: a full building inspection, an engineering report, or a guaranteed leak diagnosis. We focus on the visible and accessible roof areas, and we are clear about the limits of what we can and can't tell you from a visual assessment.

Know what you need? Get a fixed price today.

Get a quoteor call 022 058 7070
Typical timing

How quickly can it happen?

Timing depends on the job. A pre-purchase with a contract clock running is tighter than a general assessment with no deadline. We'll let you know what's possible when we talk.

Urgent pre-purchase situations: if you're on a tight conditional contract clock, tell us when you make the enquiry. We do our best to fit in.

Common questions

Questions about the process.

Do I need to be at home for the inspection?

Not necessarily. For exterior-only roof inspections we don't usually need access inside the house, so you can leave us to it. Many clients like to be present so they can ask questions on the spot, which is welcome too. Let us know when you book what works for you.

How long does the on-site inspection take?

For a typical residential property, about 45 minutes to an hour on site. Larger properties, complex roofs, or commercial buildings can take longer. We'll give you an indicative time when we quote.

What if the weather is bad?

We don't fly the drone in high wind or heavy rain. If conditions look unsuitable, we'll reschedule. We try to be flexible and find a usable weather window, especially when you're on a tight contract clock.

When do I pay?

We invoice after the assessment letter is sent. Standard payment terms. We'll cover invoicing details in the initial phone call.

What does the assessment letter actually look like?

A written document, usually a few pages plus photographs, recording what we observed and what it might mean in practical terms. Designed to be read by a property owner, lawyer, or insurer without needing a roofing dictionary. We are not aiming for the look of a full building report or engineering report, because that is not what we provide.

Can you turn the letter around faster than usual?

Often yes, especially when conditions clocks are running. Tell us your deadline up front and we'll say whether we can meet it.

What if I'm not happy with what's in the letter?

Get in touch and we'll talk it through. We'd rather have the conversation than leave you with questions. The assessment is meant to be useful to you.

Ready to start the process?

Send a quick enquiry with the property address and what you need. We'll be in touch with a fixed price and a time that works.

Get a quoteCall 022 058 7070
Get in touch

Get a quote for your roof.

Leave your details and we'll get back to you with a fixed price and a time that works, no obligation. Prefer to talk? Call 022 058 7070.

We'll only use your details to reply to your enquiry.