Insurance · Wellington

A written record of your roof, for your insurer.

Storm leak, or an insurer who wants the cause and condition documented before they'll progress your claim? We carry out a roofing-focused inspection of the visible and accessible areas, drone where access is tricky, and write up a clear, factual assessment letter of what we saw and the likely cause, ready to send straight to your insurer.

Assessment letterA factual record to pass to your insurer.
Dated photosVisible roof areas documented clearly.
Scope explainedWe state what we can and cannot confirm.
Fast responseTell us your claim deadline up front.

Good to know: your insurer will often cover the cost

The cost of a roof assessment like this is often covered or reimbursed by your insurer, particularly when it forms part of a claim or they've asked for the roof to be documented. We can't promise it. Every policy and claim is different, and the final decision rests with your insurer. It's well worth asking them before you rule it out.

Not sure where you stand? Get in touch or call 022 058 7070 and we'll talk it through.

Documented condition, in plain language.

Insurers sometimes ask for evidence of a roof's condition: when you take out a new policy, at renewal, or as part of a claim. An insurance roof assessment is a roofing-focused inspection of the visible and accessible roof areas, written up as a clear, factual assessment letter you can pass on to your insurer.

We attend the property, take a careful look at what we can see and safely reach, using drone equipment where it gives us a better view, and record the visible condition along with photos. The result is a straightforward written assessment letter that documents what we observed on the day.

What you'll get.

You get a practical, roofing-focused assessment letter, photos where they help, and clear next steps. What's covered depends on the property and what we can safely access on the day, so this is a guide rather than a fixed list:

A visual look over the roof, flashings and guttering, to the extent we can see and safely reach them on the day.

A written assessment letter recording the roof's visible condition on the day, set out factually and clearly.

Photos of relevant areas to help document the condition, with the assessment letter dated.

Drone footage where it helps reach areas that can't be safely accessed otherwise.

Practical comments and options on anything worth noting.

Plain language throughout, easy for you and your insurer to follow.

Clear, factual documentation of your roof.

If your insurer wants the condition of your roof documented, we give you a clear, factual record of what we observed that you can pass on to them.

What the letter actually is

A clear, factual written record of the visible condition of your roof on the day we inspected it, with dated photos of the relevant areas. Written so an insurer's claims handler can read it and know exactly what they're being asked to consider. Most insurers, in our experience, prefer this format to a dense formal report because it's faster to read and the photographs show most of what matters.

The format is deliberate. A full building report covers the whole house in dense report language. An engineering report covers structural elements with a chartered engineer's stamp. Neither of those is usually what an insurer wants when they ask for roof condition to be documented. What they tend to want is a credible, dated record of what an experienced roofing person observed, written in language a non-roofer can follow. That's what the letter does.

Scope, precisely: the letter covers the visible and accessible roof areas as observed on the day. It is not a full building report and not an engineering report, and it isn't a decision on your claim, which is your insurer's call. We record what we observe rather than guessing at causes that would need intrusive investigation, and we stop short of a guaranteed leak diagnosis. That precision is the point: a credible factual record of what we saw.

Every insurer is different, and we can't speak for what yours will accept. Tell us up front what they've asked for, and we'll let you know whether what we provide is likely to help before you book.

Worth doing if…

Your insurer has asked for evidence of your roof's condition for a new policy or renewal.

You're making a claim and need the visible condition documented with dated photos.

You want a condition record on file before storm season or a known weather event.

You manage a rental or commercial property and need documentation for your policy.

Insurance letters, answered.

Will this meet my insurer's requirements?
We can't speak for your insurer. What they'll accept, and what they consider sufficient, varies from one to the next, and some ask for things we don't provide. What we give you is a clear, factual written record of the roof's visible condition with dated photos. The safest approach is to check your insurer's requirements first and tell us what they've asked for, so we can let you know whether we can help before you book.
Is this a building report or an engineering report?
No. It's a roofing-focused assessment of the visible and accessible roof areas, written up as an assessment letter. It's not a full building report and it's not an engineering report. If your insurer needs one of those, we can point you in the right direction.
Can you confirm the cause of damage for a claim?
We record the visible condition and note what we observed. We don't determine the cause of damage where that would need intrusive investigation, and we don't make the claim decision. That sits with your insurer. We give you a clear, factual record to support the conversation.
Do you include photos?
Usually, yes. Photos of relevant areas are typically included with the assessment letter, which is dated. Exactly which areas are photographed depends on the roof and what we can safely reach on the day.
Do I pay for the assessment up front, or does my insurer pay you directly?
You pay for the assessment up front. Our agreement is with you, the property owner, not your insurer, so the fee is yours to settle and the assessment letter is then yours to use however you need. Many people send that letter to their insurer and claim the cost back as part of their claim. Whether it's covered is always your insurer's call, so it's worth checking with them, but you don't need to wait for your insurer to sign anything off before we can carry out the assessment.
Will my insurer cover the cost of the assessment?
Often, yes. In many cases, particularly as part of a claim or when your insurer has asked for the roof to be documented, the cost is covered or reimbursed by the insurer. We can't promise it, because every policy and claim is different and the decision ultimately rests with your insurer, so it's worth checking with them first. If you're unsure, get in touch and we'll help you work out where you stand.
How much does it cost?
Roof assessments are priced per job to match the size and complexity of your roof, plus anything specific your insurer needs. We confirm a clear, fixed price up front before you commit, and in many cases your insurer covers or reimburses the cost, though that's ultimately their call.

You might also need…

Need your roof documented for insurance?

Tell us what your insurer is asking for and where the property is. We'll get back to you as soon as we can with the next steps and a price.

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