Tell us what your insurer asked for
Use the form or call, and include any claim deadline up front.
Insurance · Wellington
A written record of your roof, for your insurer.
A storm has lifted or cracked something, water is getting in, or a claim has stalled and your insurer wants the roof documented before it moves. We inspect the visible and accessible roof areas, use a drone where access is difficult, and write up a factual assessment letter: the roof's condition, the damage, dated photos, and our view of the likely cause of water entry where the visible evidence supports one. It is yours to send straight to your insurer.
Assessment letterA factual record to pass to your insurer.
Dated photosVisible roof areas documented clearly.
Scope explainedWe state what we can and cannot confirm.
Tell us your deadlineWe'll tell you what's possible.
Good to know: your insurer will often cover the cost
The cost of a roof assessment like this is often covered or reimbursed by your insurer, particularly when it forms part of a claim or they've asked for the roof to be documented. We can't promise it. Every policy and claim is different, and the final decision rests with your insurer. It's well worth asking them before you rule it out.
Not sure where you stand? Get in touch or call 022 058 7070 and we'll talk it through.
The letter
A factual record you can hand to your insurer.
After a storm or a leak, or when a claim has stalled, an insurer often wants the roof documented before they will progress it. We inspect the visible and accessible roof areas and write up what we found as a factual assessment letter you can pass straight to your insurer.
We attend the property, look closely at what we can see and safely reach, and use a drone where it gives a better view of higher or steeper sections. The letter records the roof's condition and the damage, with dated photos, and gives our view of the likely cause of water entry where the visible evidence points to one. It is a record for your insurer to weigh, not a decision on your claim.
The process
How it works for a claim.
Fixed price, then the inspection
We confirm the price before you commit, then inspect the visible and accessible areas.
Letter and photos to your inbox
A clear assessment letter with dated photos, ready to send to your insurer.
On the day
What we document on the day.
What we cover depends on the roof and what we can safely reach, so read the list below as a guide rather than a fixed checklist:
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A close look at the roof, its flashings and guttering, within safe reach on the day.
✓
A written assessment letter setting out the roof's visible condition and any damage we found.
✓
Dated photos of the relevant areas, so the condition is on record.
✓
Drone views of higher or steeper sections we cannot safely reach from the ground.
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Our view of the likely cause of water entry, where the visible evidence supports one.
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Wording a claims handler can follow without a roofing background.
Scope and limits
What the letter is, and what it is not.
The letter records what we saw. It does not decide your claim and it cannot force an outcome; that call sits with your insurer. What it gives you is a credible, dated record to put in front of them. If a claim has already been declined, the record is still worth having: our guide on declined leak claims sets out why they get knocked back and what to do next.
What the letter contains
A written record of your roof's visible condition on the day we inspected it, with dated photos of the relevant areas. It is written so a claims handler can read it and know what they are being asked to consider.
The letter is
A record of the visible and accessible roof areas we could see and reach on the day.
Our view of the likely cause where the visible evidence supports one. We do not provide a guaranteed leak diagnosis: confirming a source can take further investigation.
Dated photos of the areas that matter to the claim.
The letter is not
It is not a full building report and not an engineering report, and it is not a decision on your claim, which is your insurer's call.
Not a whole-house building report, and not an engineer's structural sign-off.
Neither of those is usually what an insurer wants when they ask for the roof condition to be documented.
In our experience most claims handlers would rather read this than a dense formal report: it is quicker, and the photographs carry a lot of the argument. What they want is a dated record of what an experienced roofer saw, in words a non-roofer can follow. You forward it to your handler.
Every insurer is different, and we cannot speak for what yours will accept. Tell us up front what they have asked for, and we will let you know whether what we provide is likely to help before you book.
Who it's for
When homeowners come to us for this.
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Your insurer has asked for evidence of your roof's condition for a new policy or renewal.
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You're making a claim and need the visible condition documented with dated photos.
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You want a condition record on file before storm season or a known weather event.
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You manage a rental or commercial property and need documentation for your policy.
Questions
Common questions about the insurance letter.
Will this meet my insurer's requirements?
We can't speak for your insurer. What each one will accept varies, and some ask for things we don't provide. What you get from us is a factual written record of the roof's visible condition and damage, with dated photos. Before you book, check what your insurer has asked for and tell us, so we can say whether what we provide is likely to fit.
Is this a building report or an engineering report?
No. It covers the visible and accessible roof areas, written up as an assessment letter. It is not a full building report and it is not an engineering report. If your insurer needs one of those, we can point you to the right professional.
Can you confirm what caused the damage?
We record the visible condition and, where the visible evidence supports it, give our view of the likely cause of water entry. We do not provide a guaranteed leak diagnosis, because confirming a source can take further investigation. The decision on your claim rests with your insurer.
What if my claim has already been declined?
A declined decision is not always the end of it. A dated, factual record of the roof's condition gives you something concrete to put back to your insurer, and our guide on declined leak claims sets out the common reasons claims get knocked back and your options from there.
Do you include photos?
Usually, yes. Dated photos of the relevant areas go with the assessment letter. Which areas we photograph depends on the roof and what we can safely reach on the day.
Do I pay up front, or does my insurer pay you directly?
You pay us up front. Our agreement is with you, the property owner, not your insurer, so the fee is yours to settle and the letter is then yours to use however you need. Many people send it to their insurer and claim the cost back as part of their claim. Whether it is covered is your insurer's call, so check with them, but you do not need to wait for them to sign anything off before we carry out the assessment.
Will my insurer cover the cost of the assessment?
Often, yes. In many cases, particularly as part of a claim or when your insurer has asked for the roof to be documented, the cost is covered or reimbursed by the insurer. We can't promise it, because every policy and claim is different and the decision rests with your insurer, so it is worth checking with them first. If you are unsure, get in touch and we will help you work out where you stand.
How much does it cost?
Roof assessments are priced per job, to match the size and complexity of your roof and anything specific your insurer needs. We confirm a fixed price up front before you commit, and in many cases your insurer covers or reimburses the cost, though that is their call.
Related services
Related roof services.
Need your roof documented for insurance?
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Get in touch
Get a quote for your insurance letter.
Tell us what your insurer has asked for and any claim deadline. We'll come back with a fixed price and a time that works, no obligation. Prefer to talk? Call 022 058 7070.
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